Performance Management Analysis

Question: Discuss about the Performance Management. Answer: Specification of the performance standards to be attained by the applicant (KPI's) Retail crew members are responsible for creating memorable experience for the buyers. A crew member provides hospitable services to the customers and supplies them with food and drinks. They need to be swift in their work as company is known for their service. According to Mahajan 2014, a good crew member always works in conjugation with his team members and supports them with his constant assistance. Crew members have to communicate with the client thus they need to have a charismatic personality and good demeanor. Communication skill is a crucial criterion for crew member job as he has to indulge into conversation with the customers. Crew member should be dexterous in his service skills. Dress codes rules need to be strictly followed. He should know the usage of kitchen equipments (Lim and Loh 2014). Crew member should be adroit in computer skills as the service that Mc Donalds provide is fully computerized. According to Ciamarra 2012, Stamina for working is necessary as during ser vice hour member has to stand for long time. Mental capacity to work under critical situations and handling multiple orders in rush hour can win brownie points for the applicant (Royle 2016). Cleanliness and hygiene are two essential components of food centre. A crew member should know how to clean using chemicals and detergents in effective and safe way. Finally the crew member should have good organizational understanding so that they can work congenially with the other members of the company. Job Description- Mc Donalds crew members should have knowledge about customer handling, preparing food in the kitchen and cleaning procedures. The crew member should also assist the customers with their orders at the front desk and also provide service those who are having their meals at diner area of the restaurant. The retail crewmember should be fluent in at least two languages. Assuring food hygiene and sanitation is the prime concern of the crew member. Crew member should know how to handle cash registers. Greeting the guest with smile and helping them out with their order related queries is what the job requires. As a crew member the top priority will be customers and providing them with high quality service. Showing regards while talking to the team manager or the co workers is absolutely mandatory. Flexibility and strong sense of commitment is what Mc Donalds expect from the crew members. Learning while working is what Mc Donalds believes. Last but not the least the crew member should be confident and willing to confront challenges that may spurn up in a work place environment. Reference: Ciamarra, D., 2012. MCDONALD'S CORPORATION: MCDONALD'S YOU. IUST EAST OF EATON.10 Great Curricula: Lived Conversations of Progressive, Democratic Curricula in School and Society, p.73. Lim, C. and Loh, S., 2014. Gen Y consumers' perceptions of quick service restaurant and the mediating role of purchase intentions-A case study of McDonald's in Singapore.European Journal of Tourism Research,7, p.31. Mahajan, S., 2014. Competitive advantage through training and development in Mcdonald's: a case study.International Journal of Management, IT and Engineering,4(10), p.403. Royle, T., 2016. of Trade Union Organization in the European Fast-food Industry.Challenges for European Management in a Global Context: Experiences From Britain and Germany, p.189.